Grievance Redressal

Last updated: 9 October 2026.

If support has not resolved a complaint about your account, a payment, a refund, custody, or your personal data, write to the Grievance Officer.

• Grievance Officer
• Swamika Finnovations Private Limited
• No. 9, 2nd Cross, Nagratpethpet, Ganigarpet, Bangalore City, Bangalore North, Bengaluru, Karnataka 560002, India
• Email: support@swamika.co
• Subject line: Grievance — and your registered mobile number

We acknowledge a grievance within 48 hours and aim to resolve it within 30 days. Please include the order or payment reference and what outcome you want. Payment disputes can also be raised with PayU using the same payment reference.

You may also approach the consumer forum or the RBI ombudsman scheme that applies to the payment aggregator, where those forums have jurisdiction.