Shipping and Delivery Policy

Last updated: 9 October 2026.

1. Digital gold and silver

A normal buy does not ship a parcel. After payment is captured and the Custodian accepts the order, grams are credited to your in-app locker. That credit is the delivery of the digital product. It is usually completed within a short time of payment and in any event we will either credit the grams or refund an unallocated payment under the Refund and Cancellation Policy.

2. Physical coins and bars

Physical delivery is available only when the app offers it. You must give a complete Indian address and a reachable phone number. Making charges, shipping charges, and the expected timeline are shown before you confirm. Fulfilment is by the Custodian or its logistics partner.

• We ship only within India.
• You should inspect the package on receipt and write to us within 48 hours if it is short, damaged, or not what you ordered.
• If a courier attempt fails, we will ask you to confirm the address and arrange one reattempt.
• If delivery cannot be completed because the address or phone is wrong, charges already incurred are not refunded and the metal may be returned to your locker or held for collection as the Custodian allows.
• Risk of loss in transit stays with the shipping arrangement until the courier marks the parcel delivered, except where the consumer law says otherwise.

3. Cancellation of a shipment

Cancel by emailing support@swamika.co before minting or dispatch. After that, the Refund and Cancellation Policy applies.